Last updated: 13 August 2026.
Made to order
Every sticker is cut from your handle, size and colour. Under the Consumer Contracts Regulations, goods that are personalised or made to your specification are generally excluded from the 14-day cooling-off right once we have started production.
Cancel before we cut
If your order has not yet gone into production, contact us with your order number and we will cancel and refund the payment method you used. Once cutting has started we cannot unwind that work for a change of mind (wrong handle, colour or size chosen at checkout).
Damaged or missing in transit
If the parcel arrives damaged, or vinyl is unusable, tell us within a reasonable time with photos and your order number. We replace it free of charge. Do not throw the packaging away until we have looked at the claim.
Faulty goods
If a sticker is not as described or is faulty, your Consumer Rights Act rights still apply. Contact us and we will put it right.
EU deliveries
Import VAT or duties on EU parcels, if charged, are collected by the carrier or customs — not refunded by us as a change-of-mind return. See the note at checkout when you select a country outside the UK.